We guarantee the freshness of the flowers and the quality of the goods.
We guarantee that our clients' orders are custom-made by the best florists.
We guarantee reliable, prompt courier delivery.
We guarantee our clients feedback.
The ViaFlor online store team is constantly working to improve the quality of service. For this we just need customer feedback. We ask you to report any unsatisfactory service, quality and bouquet claims. Within 20 hours from the moment of delivery, send a photo to firstname.lastname@example.org with a description of the situation. Our employees will analyze the problem that has arisen, and if the fault is confirmed, we guarantee a solution to this situation as soon as possible, and we will certainly offer the best options.
When ordering a bouquet, we ask you to take into account that flowers are not an easy product that requires careful treatment and proper care. They react poorly to temperature extremes; a prolonged absence of moisture is unacceptable for them. Accurate adherence to the rules for caring for a bouquet reduces the number of problem situations.
Contact us, thanks to your feedback and comments, we are getting better every day!